It seems that every year our job responsibilities grow as tasks become more complex and nuanced. Mechanical processes that were easy to understand such as paper filing, transcription, and proofreading are quickly being replaced by software robots and AI. Even outside of the office self-driving cars, AI enabled vacuuming robots, and software powered customer service reps are poised to make our lives both simpler and more complex, because let’s face it, a broom has a much smaller learning curve than a Roomba.
In order to cope with the complexities of technology and to make our workday run smoother we use workflows. A workflow is a series of tasks or sequential steps used to complete a process. For example, if you encounter a problem with your computer at work you can begin a workflow. You may email support, they will open a ticket, assign a technician to your case, and begin the process of troubleshooting the problem. Workflows are an essential part of almost every industry and can incorporate both digital and analog elements. They can be as simple as the few steps required to make a paper copy or as complex as building a fully realized marketing campaign.
If you’ve ever fallen into the trap of “It’s just fast if I do it myself” you could be losing valuable time and money. It may seem faster to manually proofread or to organize and forward actionable email but in truth automated workflows can save you considerable money by giving you back your valuable time. Mundane tasks are necessary but they aren’t always profitable, so it makes sense you should be doing things that make the most impact. Additionally, digital workflows can increase insight into your processes, improve accountability, and provide insightful data that helps you fine-tune your business. Whether you’re a massive, global organization or a small, family owned brick and mortar business workflows can help you stay competitive.
There is a pervasive fear that automation will completely eliminate the need for humans in the workplace and this is simply not true. The main advantage of automation is that it helps reallocate human labor to more complex, nuanced tasks or creative problem solving. Digital workflows are designed to make work easier and your team accomplish more with less time, not replace people entirely. These are not “set it and forget it” solutions; they empower people to do more dynamic work.
This may have been true once, but technology has come a long way. Workflows can incorporate AI tools that can identify anomalies, divert processes to key stakeholders, and learn along the way. AI extends beyond simple if-then statements to first perceive patterns in data, then propose a course of action, and finally act on the decision made.
While using automated workflows to eliminate very mundane tasks is a great idea, they can do so much more and have evolved to tackle much larger, more complex processes.
You may be able to define and enforce manual workflows pretty easily, but digital workflows can be a bit more complicated. There are many targeted software tools that can help you begin using automated workflows, but the challenge lies in applying these tools at scale. Before embarking on an automation journey you should take stock of what processes could benefit from automation, define responsibilities, and decide what key performance indications (KPIs) will define success for the programs these workflows will impact. If you need something customized to your business or want to apply workflows to larger processes it’s best to find a partnering organization that can build and apply the latest AI tools. Experience is key in building workflows that are effective, not intrusive, for your team.
Imagine if you have to complete every part of fufilling a work order manually. Physically walking to a warehouse to check stock, emailing your shipping team to let them know they needed to pull and pack the item, confirming the method of payment with accounting over the phone, checking the tracking at multiple stages of transit for the customer, forwarding the transit info to operations so they can track fulfillment times and analyze the process. In this world of manual workflows your day would be consumed by a million, boring but essential tasks. With automation you can keep key stakeholders informed, divert processes when necessary to the right departments, and track metrics without the need to manually interact at every stage.
There are effective workflows for every industry including healthcare, legal, manufacturing, and more. You may surprised at what can be automated and how it can drastically improve your accuracy and effectiveness during the day. When implemented properly digital workflows can make a major impact on your business in both saved labor and improved services. The real power of workflows is that help your business scale and grow.
DOMA leverages intelligent automation to build the cutting edge workflows both internally and for our customers. We have the experience to take your business to the next level because we have tried and tested these methods within our own organization.
DOMA Technologies (DOMA) is a software development and digital transformation company whose mission is to change customer lives by lightening their workload through faster and more targeted access to their data. Since 2000, our team of 200+ experts
has helped businesses navigate all aspects of the digital world. We are a dedicated strategic partner for the federal government and private sector clients at every stage of their unique digital transformation journey.
Learn more about DOMA’s Automated Workflows
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